Returns Policy

In order to enable you to book with confidence we have increased the flexibility on all future bookings, We will now be accepting unconfirmed bookings which will allow you to place a booking, which can be amended or cancelled at any time without fees for rentals due to start before 18 march 2020. However, once an unconfirmed booking has been confirmed and deposit paid, there will be a cancelation charge for any cancelled bookings. We reserve the right to take the full deposit and hire period under any circumstances.

Whilst we are still open for business we are making temporary changes to our terms and conditions and the way we work. This will enable us to protect our staff and customers more.

Please ask yourself "is this hire absolutely necessary?"

We are now asking customers not to come to the office for general enquires and where possible to email your Driving Licence and check code before arrival. Once your Licence check is complete we will call you for over the phone payment. When you arrive at the office you will be asked to show your Licence and payment card which must be in hirers name.

When given a collection and return time please stick to these times. If you cannot make these times please call the office and we will allocate you another time. This is really important as we are aiming for 1 customer on-site at any one time. When on-site please respect the social distancing procedures put in place. This is for your protection as much as our staffs.

Thank you in advance and stay safe.

Pierremonts

Close